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Frequently Asked Questions

Can I make changes to an order I already placed?

If the order hasn’t been shipped out yet, then yes. Please email us at support@cuddlygurus.com and we will get back to you

How do I clean my toys?

Remove the sound box and keep it aside. Fill a bowl with clean, warm water and add a tiny amount of detergent. Mix it until well dissolved and scrub your plush gently. Rinse by rubbing the surface with a clean cloth moistened with plain water. Allow the toy to air dry completely in a warm, dry spot.

How do the mantras play?

When you press the belly, one mantra will play. There are a total of 5 mantras.

How do I get my toy to sing?

Open the Velcro at the back and look for the sound box. There will be a plastic strip attached to it. Pull it until it is completely out. This will activate the batteries

Can I purchase a gift certificate?

Yes. Email us at support@cuddlygurus.com and someone will get in touch with you

What does your logo stand for?

Thanks for asking! The G in our logo stands for “Guru”, which means mentor/leader. The sun inside the G represents the Master and OM sign represents Hindu religion.

Do you ship internationally?

Currently we ship in select regions, but we will work on a case by case basis for international orders. Email us at support@cuddlygurus.com and we will do everything we can to work with you.

I entered the wrong address when I ordered what can I do?

If you have not received a dispatch notice by email, get in touch with us immediately, noting your order number, and the correct address and we will try and change the details for you.

If your package has shipped, we are unable to change the delivery address once it is en-route. We apologize for this inconvenience. If you need to reship, we encourage you to place a new order, and checking the delivery address. If your original order is returned to us, we will of course offer you a full refund of the product price, minus the shipping costs.

Are your plush toys safe?

Absolutely. All our plush toys are manufactured under certification ASTM F963-17 Standard Consumer Safety Specification on Toy Safety USA. Our products are also certified under Canada Consumer Product Safety Act (CCPSA) and European Standard Safety of Toys

Is your IP protected?

Yes. Our plush toys and storybooks have been filed and granted copyright protection. All our plush toys have also been granted patent protection while others are patent pending